Frequently Asked Questions

LTL carrier adjust rates based on facility type (residential, government, limited access, etc.) and services (liftgates, appointments, and more). Providing accurate locations details, along with correct weight and dimensions, is essential to ensure your pricing is accurate.

Yes. Our team will review and confirm pickup details with you when finalizing the shipment.

It’s common for the final weight and dimensions to change once packing is complete. When the accurate figures are available, our team can re-quote your shipment to secure the best rate and help you avoid inspection fees or costly carrier adjustments.

While most shipments arrive without issue, the rigors of transport can occasionally result in damage. Any loss or visible damage should be noted on the Proof of Delivery at the time of delivery and submitted to the carrier within 30 days. For concealed damage, notification must be made within 5 business days. Phoenix Logistics also offers supplemental insurance for high-value commodities to provide additional peace of mind and is here to support you through every step of the claims process.

Shipments follow the transit times published by the carrier, but you can request a delivery appointment when quoting. With this service, the carrier contacts the receiver once the shipment reaches the destination terminal to schedule delivery.

We accept Visa, Mastercard, and American Express. Business customers may also apply for Net terms, subject to credit approval. Please note that credit terms are not available for individuals.

You can track shipments directly through the Phoenix Logistics portal or the carrier’s website. Emails updates are also sent throughout transit, and our team is always available to answer any tracking related questions.

Yes. Shipments can be canceled prior to pickup, though a cancellation fee may apply. You can also reschedule your pickup at any time.

All carriers we work with are vetted and insured. LTL shipments include carrier liability coverage, which varies by carrier and commodity; used goods are typically limited to $0.10 per pound. Truckload carriers maintain at least $100,000 in cargo coverage.

For added peace of mind, supplemental insurance is available for new goods with a $1,000 deductible. Coverage applies to loss or damage resulting from carrier negligence and does not cover improper packaging.

Always inspect freight at delivery and note any damage or shortages on the POD. If something does go wrong, our team will help guide you through the claims process.

Our MC number is MC1597231 and our DOT number is DOT4157618.

On-time performance is a top priority at Phoenix Logistics.  Our truckload shipments consistently achieve an on-time delivery rate of over 99%

Standard LTL transit times are estimated and can vary by carrier, lane, and service level.  When timing is critical, we offer guaranteed and time-critical service options for greater delivery certainty.  Our team can help select the right carrier and service level based on your timeline and priorities.

Every carrier in our network goes through a comprehensive vetting and onboarding process.  We verify active operating authority and insurance directly with the carrier’s insurance provider, review safety and compliance history, and enforce strict qualification standards, including requirements related to operating history and MC age.

Carriers must also execute a comprehensive carrier agreement and continue to meet our compliance standards to remain in our network.

Our team is available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time. During business hours, your Phoenix Logistics account team is available to assist with quotes, shipment updates, scheduling, or anything else that may arise throughout the shipping process.